At Architile LTD, accessible from archi-tile.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Architile LTD and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Architile LTD. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud
Architile LTD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Our Privacy Policy was created with the help of the Privacy Policy Generator.
Like any other website, Architile LTD uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".
You may consult this list to find the Privacy Policy for each of the advertising partners of Architile LTD.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Architile LTD, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Architile LTD has no access to or control over these cookies that are used by third-party advertisers.
Architile LTD’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Architile LTD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Stock Item Orders: We offer a 30-day return period for stock items. Please note that we can only accept returns of full unopened and resalable boxes. Due to logistical constraints, we cannot accept returns of partial orders, as the value of a few leftover boxes would not exceed the cost of the delivery charge for re-collection which is £60 per pallet. If you are unsure about how much to order please feel free to contact us. Therefore, we kindly request that you ensure all stock items are returned in their entirety. The product must be returned in its original packaging and on the pallet it was delivered on, our team will arrange for a collection of the returned goods. Once received and inspected, a full refund will be issued which will normally take 3-5 working days.
Special Order Items: Please note that special order items are ordered specifically for each individual order and, therefore, cannot be returned. We encourage you to carefully review the specifications and details of special order items before placing your order.
Damaged Items: We currently have a 98% success delivery rate with no damages occurring, given the nature of our products uninstalled is pretty impressive and we are super proud of this stat. However, if you are unlucky enough to receive damaged goods It is essential to inspect and report any damages upon delivery before the delivery driver leaves. Please photograph any damages as evidence as we need this to report to our hauliers. We do not accept claims for damages that amount to less than 5% of the total order quantity.
This allowance typically covers expected wastage during the installation process as we always recommend ordering 10% for wastage and cuts. In some cases, we may include extra damaged tiles on top of your pallet for offcuts if large enough for your tiler, rather than just throwing them away, this is not charged to you but added to your goods F.O.C. If you notice a broken tile on top of the pallet, it is intentional and serves this purpose.
however, if you are unfortunate to receive damages above the 5% threshold of goods ordered, we will promptly redeliver the necessary replacement tiles subject to stock availability, without charge provided it has been reported during delivery. We as a business consider this higher than anticipated during transit which may leave you short even when factoring in wastage for your goods which is why in these circumstances we are happy to cover the costs of replacement goods.
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